for Web Development, Web Programming and Website Maintenance

CoachingwithCatelyn.com commits to a project and then delivers.

I want happy clients, I want them to come back to me for more work and I want them to refer my web development services to others. I have been providing freelance web services since 2017 and have hundreds of happy customers who have helped me create a successful small business.

I offer non-tangible irrevocable goods and services. Refunds are not issued once payment is made and the product is sent or the service has been rendered. Once you make payment, I have committed time in my schedule to dedicate to your project and am declining other work that I could be taking on.

Just as you expect the web project to be delivered on time, I expect you to deliver the required images and content on time so I can meet the deadline we agreed to. When I deliver the code to be reviewed and tested, I expect you to review the website for bugs and functionality and provide feedback to me in a timely manner.

If something does not work properly, this does not entitle you a refund for the full project. I will simply fix the bug.

I only work in a positive and professional manner, and expect the same from my clients. If something is not right, I need the issue to be communicated to me clearly and I will work with you to come to a resolution. This includes bug fixes from functionality defined in the project scope and signed contract.

The client changing the scope of the project part way through in no way means that I am not meeting the project requirements if we have both not agreed to the changes. Adding new work during the project and making changes may aquire additional costs.