Legal

Refund Policy

Please read this policy carefully before making a purchase.

Last updated: July 14, 2026

About This Policy

This Refund Policy applies to all services offered by Grand National Consulting LLC DBA Coaching with Catelyn ("Coaching with Catelyn," "we," or "the Service Provider") through the website www.coachingwithcatelyn.com. By making a purchase, you acknowledge that you have read, understood, and agreed to this policy in full.

Strict No-Refund Policy

All sales are final. Coaching with Catelyn does not issue refunds. This applies to all services — digital, virtual, and otherwise — regardless of the circumstances. Submitting payment constitutes your agreement to this policy.

A payment becomes fully non-refundable upon whichever of the following occurs first:

You submit your required project information to the Service Provider (as work begins upon receipt of your details), or
30 days have passed since the date of payment, regardless of whether any information has been submitted

This policy exists because all services involve a commitment of time, scheduling, and resources that begins the moment payment is received — even before work formally starts.

Courtesy Refunds

In rare circumstances, the Service Provider may choose to issue a courtesy refund at her sole and absolute discretion. This is not a right, is not guaranteed, and does not set a precedent for future transactions. A courtesy refund will only ever be considered within a very short window following payment and only when no project information has been submitted and no work has begun.

If a courtesy refund is issued, the Client will be clearly informed that it is being offered as a goodwill gesture and not as an acknowledgment of any obligation to do so under this policy.

Issues with Delivered Work

If something does not function correctly or does not match the agreed-upon scope of work, the Service Provider will correct the issue. A bug, error, or request for adjustment does not entitle the Client to a full or partial refund — it will simply be fixed.

Changes requested by the Client that fall outside the original agreed-upon scope are treated as new work and may incur additional charges. Scope changes do not constitute grounds for a refund of the original payment.

Coaching Calls

Payment for coaching calls is non-refundable. The Service Provider offers a one-time courtesy reschedule per booking if the Client is unable to make the scheduled appointment. To use this reschedule, the Client must reach out as soon as possible before the scheduled call time.

If the Client fails to attend the rescheduled call, the session is forfeited and no refund will be issued. The Client will need to book and pay for a new session to continue.

The courtesy reschedule is offered as a goodwill accommodation and is not a contractual right. It may not be carried over, transferred, or applied to a different booking.

Digital Products & Courses

All digital product and course sales are final and non-refundable. This includes, but is not limited to, e-books, email templates, digital downloads, Master Resell Rights (MRR) products, and any other digital goods sold through this website or associated platforms.

Because digital products are delivered instantly upon purchase and access cannot be revoked once granted, no refunds will be issued under any circumstances — including but not limited to: a change of mind, failure to use the product, or dissatisfaction with the content.

If you experience a technical issue with delivery or access to a digital product you have purchased, please contact us at contact@coachingwithcatelyn.com and we will resolve the issue promptly.

Affiliate Products & Third-Party Courses

Some products and courses promoted or linked to on this website are owned and sold by third-party creators or companies, not by Coaching with Catelyn. When you click an affiliate link and complete a purchase on a third-party platform (such as a course creator's own checkout page or a platform like Stan Store), that transaction is solely between you and that third party.

Coaching with Catelyn is not responsible for the delivery, content, or refund decisions of any third-party product or course. Refund requests for third-party products must be directed to the respective creator or platform directly. Each third-party seller has their own refund policy which will govern your purchase.

If you are unsure whether a product is owned by Coaching with Catelyn or a third party, please contact us before purchasing.

Chargebacks & Payment Disputes

Do not initiate a chargeback or payment dispute with your bank or payment processor in lieu of contacting us directly. If you have a concern about your order, please reach out at contact@coachingwithcatelyn.com and we will work with you to address it.

Unauthorized chargebacks are a violation of these Terms and this Refund Policy. In the event of an unauthorized chargeback, the Service Provider reserves the right to pursue the full outstanding balance through all available legal means, including but not limited to collections and legal action. The Client agrees to be responsible for any associated fees, costs, or penalties incurred as a result.

Commitment to Quality

Coaching with Catelyn is committed to delivering quality work and maintaining open, professional communication throughout every project. We want our clients to be happy with the results, and we will always work with you to resolve any genuine concerns. If something isn't right, please reach out — we would much rather fix it than have a dissatisfied client.

We only work in a positive and professional manner and expect the same from our clients. Clear, respectful communication is the fastest path to a great outcome for everyone.

Governing Law

This Refund Policy is governed by the laws of the State of Texas, USA. Any disputes arising from this policy shall be resolved in the appropriate courts of the State of Texas.

Contact

Questions about this Refund Policy? Reach out at contact@coachingwithcatelyn.com or through the Contact page.